COVID-19 UPDATE 3/27/20
Heineke Veterinary Hospital Clients,
Our team at Heineke Veterinary Hospital is doing everything we can to both see your pets and also guarantee a safe environment for all pet owners. We have implemented many items to encourage the use of social distancing. As well constantly evolve to the ever-changing times we want to first thank you for your patience during these challenging times. The AVMA along with state government has deemed veterinarians as essential business and this is something we take extremely seriously. Below are some new updates and protocols that we will be following. These are put in place to ensure the safety of our staff and our pet owners.
No Clients in the Hospital/Appointment Protocol
- Arrive for your scheduled appointment
- Call receptionist at 859-635-3783 to inform us you are here
- Our receptionist will place you on brief hold to locate the assistant for your appointment
- The assistant will gather a brief history from you and will then get your pet
- The exam takes place in the exam room
- Our Doctor will call you while pet is in exam room and discuss exam and any further procedures needed.
- The doctor will transfer you to the receptionist to collect payment information
- The assistant will return the pet to your car
- This ensures that you never have to leave your car
We are so appreciative of your support and patience during these uncertain times.
Medication/Food Pickup (Curbside Concierge)
- Indicate what medication or food is needed
- Our receptionist will ask for you to pay over the phone
- We will get the medications/food ready for you
- Call when you arrive
- An assistant will come out with your order and your invoice
Elective Surgeries
We are following along with all directives from the AVMA and Governor Beshear. On 3/14/20 Governor Beshear asked hospitals to cease elective procedures by 3/18/20. Because of this, we have restrictions on services and surgeries that we can perform. This is very much a case by case basis and as such we will our doctors will determine if a service is deemed elective or not. Please call us at 859-635-3783 to discuss.
We will frequently update this when new items become available.
Stay safe!
Heineke Veterinary Hospital Team
