COVID-19 UPDATE 6/8/20
Heineke Veterinary Hospital Clients,
From the beginning of the COVID-19 pandemic we have followed the directives of Governor Beshear, the KVMA, and the KBVE (Kentucky Board of Veterinary Examiners) in making decisions for our hospital. With that said, we have been given the go ahead to begin allowing pet owners back into our hospital. This will begin on June 8, 2020. We cannot express enough how excited we are to welcome you back into our hospital, however, there are a few guidelines and protocols we are implementing as we begin this new phase.
To maintain social distancing protocols, we will continue to offer curbside concierge service for all Medication/Food Pickup and for those pet owners whom feel more comfortable remaining in their vehicle at this time.
The following has been developed using the protocols set forth by the KBVE. With these we have the safety of our pet owners and team in mind. If for any reason you do not want to enter the building, we will be happy to assist you by utilizing our curbside concierge service.
Protocol for Entrance into The Building for Your Pets Appointment
- Call us when you arrive for your appointment
- An HVH team member will meet you outside at your vehicle and take your temperature prior to entering the building
- We will bring you and your pet into the exam room
- Wearing a mask is MANDATORY
- One person per household allowed for the appointment
- Hand sanitizer and hand washing station will be provided upon entrance and in each exam room
- Each exam room will undergo thorough sanitation before you and your pet are brought into the exam room.
- Our lobby will remain closed and therefore payment will take place while you are in the exam room and/or in your car to accommodate social distancing
We appreciate your patience with all of this as our primary goal is to maintain a safe environment for our clients and our team and to be able to care for your wonderful pets!
We will frequently update this when new items become available.
Stay safe!
Heineke Veterinary Hospital Team
